Privacy Notice

ClaimPath is a ChugTech-branded, self-directed records-organization workspace operated by ChugTech, Inc., an Oklahoma corporation. This notice describes the information processed by ClaimPath.

Current data restriction

Use only fabricated or heavily redacted information. Do not submit unredacted medical records, Social Security numbers, VA file numbers, dates of birth, financial information, or other highly sensitive personal information. ClaimPath is not currently offered on behalf of a healthcare provider, health plan, or other HIPAA-covered entity and does not represent that the current release is HIPAA compliant.

Information we process

We process account email addresses; confirmation of age and legal acceptance; guided-workspace answers; condition names and notes; uploaded files and file metadata; approved AI-review findings; support messages and feedback; device, authentication, security, and operational records; user-requested exports or deletion instructions; and limited purchase records such as a checkout identifier, amount, currency, payment status, and entitlement status.

How information is used

Information is used to create and authenticate accounts, record legal acceptance, save and secure workspaces, organize records, provide user-requested AI features, create exports, prevent abuse, troubleshoot failures, respond to requests, and maintain the service. ClaimPath does not sell personal or claim information, use it for targeted advertising, or permit OpenAI to train models on it through ClaimPath’s API account.

AI-assisted review

AI review runs only after a user requests it and separately confirms the review step. Selected document text is transmitted to OpenAI through its API to produce draft findings. OpenAI states that API inputs and outputs are not used to train its models by default and may ordinarily be retained for up to 30 days unless a different eligible retention control applies. AI output can be wrong and must be checked against the original source. Under the current data restriction, do not submit real personal or medical information.

Service providers and disclosures

Vercel provides application hosting; Supabase provides authentication, database services, and private file storage; OpenAI processes user-requested AI inputs; FormSubmit relays support messages to the ChugTech inbox; and Stripe provides payment processing. These providers process information under their own contracts and privacy terms. Information may also be disclosed when required by law, to investigate fraud or a security incident, to protect users or the service, in connection with a business transfer subject to applicable law, or at the user’s direction. ClaimPath is not affiliated with or endorsed by the Department of Veterans Affairs.

Payments

Stripe hosts checkout and processes payment details. ClaimPath receives limited transaction and entitlement information but does not receive or store complete card numbers. Refunds and disputes are recorded to maintain the correct access status and required financial records.

Retention and deletion

Workspace information remains until the user removes it or permanently deletes the account. Unapproved AI-review drafts expire after approximately 24 hours, old AI quota records after approximately 48 hours, and abandoned pending checkout records after approximately 24 hours. Account deletion removes saved workspace records and uploaded files from the active service. Limited copies may remain temporarily in provider backups, security logs, fraud-prevention records, or records required by law. Provider retention can differ; OpenAI describes ordinary API retention as up to 30 days.

Security and incident notice

ClaimPath uses authenticated accounts, encrypted network connections, private storage, owner-scoped database controls, signed payment webhooks, and server-only privileged operations. No service can guarantee absolute security. We will investigate suspected incidents and provide notices required by applicable law. Report suspected privacy or security issues through the support form.

Your choices and requests

Users can download a structured export, download or remove uploaded documents, decline AI review, and permanently delete an account from Settings. To request access, correction, deletion, or help with an export, use the support form. We may need to verify account ownership before completing a request and will respond within the period required by applicable law.

Children

ClaimPath is intended only for people who are at least 18 years old. We do not knowingly collect personal information from children.

United States processing

The service is operated for users in the United States. Information may be processed in locations where the service providers operate, subject to their contractual and legal safeguards.

Changes

Material changes will be dated on this page. When legally required or when a change materially affects user choices, ClaimPath will request renewed acknowledgment or provide notice before the change takes effect.

Contact

Questions or privacy requests can be sent through the support form or by mail to ChugTech, Inc., 1204 Greenfield Ave, Yukon, OK 73099.